Help Center
How To Place An Order
Placing an order is easy and can be done in several different ways.If you want to place an order online, just click on shop and click on the category you want. From there you can click on individual items to see more information. When you decide to buy just hit the add to cart button and check out when you’re ready.
You can also call us at (530) 459-1028 and give your order to us over the phone.
Another way is to print out the order form, fill it out and mail it with a check to:
Hancy Creations, Inc.
5324 Pheasant Lane
Montague, CA 96064
Thank you! We look forward to serving you!
Hancy Creations, Inc.
Shipping Info
All orders mailed in the USA are $5.00They are sent via USPS First Class Mail and typically take 3 to 5 days to arrive just about anywhere in the US. The exception is if it weighs over 16 oz. then it is sent US Priority Mail which takes 2-3 days to arrive. The added expense is absorbed by Hancy Creations.
Orders to Canada vary depending on the location. The website will charge $19.00. If we can save you money by sending it First Class as a large letter rather than a package the cost is much less (about $5). To fit large stencils into a large letter envelope we have to fold them. The crease can easily be ironed out when the arrive so it is something to think about when you consider the postage you save. Email us if you want this option, $19 is the default but we can change it and refund you. We are more than happy to estimate the cost of your order and if it is more than you would like to pay we can cancel your order.
International orders other than Canada are $35.95 for the Flat Rate Priority Mail envelope. Rather expensive but you’d be surprised what we can fit in a flat rate envelope. Sometimes it’s less to ship First Class so we do and we refund the difference. We are happy to give you all the shipping options available and their costs and should you not like any of them we can cancel your order. Contact us before you place the order or shortly after so we can make any necessary changes after you’ve been given all options. If your order is all stencils and less than 16 oz. we can ship it as a large letter instead of a package. This can reduce the cost substantially but the downside is the tracking is very poor. The stencils are folded to fit in the envelope if they're large but the creases can easily be ironed away when you receive them.
Our shipping is simple. We ship out orders every Tuesday. Sometimes large stencils have to be folded. These creases are easily ironed out but we do our best to get the stencils to you in as perfect condition as possible. If you have any questions about shipping please call us at (530) 459-1028 or email websites@fulllinestencil.com
What else comes in my order?
- Current catalog
- Promo information on our products
- Frequently Asked Questions sheet
- Sales Receipt
- Sometimes show/event information
Returns And Refunds
As you begin to use our products, let us know if there’s any way we can assist you. See our contact us page for different ways available to get in touch with us. We will be happy to work hard towards your 100% satisfaction. Sometimes however returns and refunds are necessary.
- If you find a product you received is defective in any way we will send you another at no charge.
- If you would like to return a product that has been opened you may be subject to a restocking fee of 20%
- If you receive the wrong product in your order our policy is to give you the mistakenly sent item while we rush you the correct one.
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